Transfers & tours

Private Experience Croatia

A family-run tour operator that has been driving private tours and transfers across Croatia for over twenty years. What it sells isn't a seat in a van, it's attention — someone who takes the planning off your hands. That is a hard thing to put on a website, because a contact form is roughly the opposite of attention.

Website Design · Development · Concierge desk · Stripe · Admin panel
Website — Private Experience Croatia

Approach

The offer runs from €50 to €4,000. A transfer to Split airport is half an hour and fifty euros; Klis, Salona and Trogir from €250; Krka and Šibenik from €250; Dubrovnik and Ston from €450; eleven days of Croatia from €3,850, twelve days through Croatia and Slovenia from €4,000. All per vehicle, VAT included, up to eight guests. The range is so wide that a catalogue makes no sense — someone spending four thousand euros on eleven days doesn't scroll through dropdown menus, they expect someone to ask where they're going and then put it together for them. So the design is deliberately quiet: large photographs, plenty of empty space, nothing that shouts. All the work is done by the concierge desk on the homepage.

What we built

  • A concierge desk on the homepage: type of experience, duration, date, guest count and pickup — then straight to the tours that match, no waiting on an email
  • A presentation of day tours, 7-to-12-day itineraries and transfers — price per vehicle, VAT included, up to eight guests
  • Booking in three steps: details with a Google search for the pickup point, add-ons such as a licensed guide, payment
  • Stripe checkout with a choice of a 15% deposit or the full amount (Visa, Mastercard, Amex, Google Pay)
  • An admin panel for managing the fleet — vehicles are added and changed from the interface, with no call to a developer
  • Writing and publishing blog posts from the same panel, with no separate CMS on the side
  • Reviews from TripAdvisor and Google on display — 5.0 on both, with links to the source
  • Fast loading with optimised photos and a mobile-first design

The questions a person would ask

Concierge desk — choosing a private tour or a transfer
First, two decisions and nothing more — tour or transfer, one day or several. There's no email field in sight yet.
Concierge desk — date and guest count selected
Then the date and how many of you: 1–3, 4–8 or more than eight. The vehicle depends on that answer, so it's asked now, not in an email thread three days later.
Concierge desk — Split entered as the pickup point
Finally, the pickup point. Below the button sit the three things a guest wants to know before clicking: a reply within two hours, planning is free, twenty years on the road.

From enquiry to card, no waiting on an email

Booking payment step — 15% deposit or the full amount
Step 3 of 3. The guest picks a 15% deposit — €90 on a €600 tour — or pays it all now. The deposit is a deliberate compromise: enough to make the date real, too little for anyone to have second thoughts while typing in a card number.
Availability page with the offers that match the enquiry
“Begin planning” doesn't fire an email into the void — it opens the tours that match the dates entered, with prices: Klis and Salona from €250, Krka from €250, Mostar from €400. The guest came for an answer and got it before anyone in the office was even up.

What the guest never sees

The public site is half the job. The other half is an admin panel behind a password, where the family runs the fleet and writes and publishes the blog themselves. A vehicle is added or removed from the interface. Text gets written, published, done. It sounds minor until that moment in mid-July when something urgently needs changing and the person who built the site is away on holiday. That's the difference between a site the client owns and a site the client runs.

Technologies

The same Next.js carries both the public site and the admin panel behind it — one project, not two.

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